Career Area

Strategy & Operations

We’re looking for data-driven, strategic thinkers to help us implement customized solutions for the development and growth of our business.

The Strategy & Operations (S&O) team is the engine that drives DoorDash forward, owning everything from building the initial hypotheses about a business to the final implementation and optimization. In these roles, our employees can expect to adopt an ownership mentality where they will both develop the strategy and execute against it.

About the Team

Our Strategy & Operations team focuses on launching new geographies and products, while building and testing the strategic plans at every step.

At our core, we are operators, which in practice means that we’ll get to the lowest level of detail to ensure the business is set up for success. There are three main attributes that we continue to see from our very best S&O teammates:

Intellectual curiosity

There is so much to know about our business, from how our Merchants prepare orders to how our assignment logic works in Deep Red, and how Dashers perceive the value of a Dash.
Great operators want to know why our systems work the way they do, and the top performers question the status quo and look to make 1% better enhancements.

Operational excellence at the 1-foot and 50K foot levels

Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). Operators need to easily flex between both of those mindsets.
Great operators can tie their work back to the business to improve our platform overall.

Grit

There are a new set of challenges you’ll face everyday, and just when you think you have a hold on the state of the world, it changes.
Great operators understand that no problem is too big or too small, and our top performers are customer obsessed, breaking through any barrier to do the best for our Customers, Merchants, and Dashers.

Our S&O Structure

Marketplace S&O

Grows DoorDash in the US through in-app experiences and accelerates growth across the platform through DashPass, selection, affordability, regional growth, etc.

New Verticals S&O

Builds new operating capabilities and delivery channels to expand DoorDash’s local commerce platform to new growth areas.

Merchant S&O

Helps merchants grow their business profitability, build new sales channels, and operate on DD efficiently. For consumers, acquires and onboards the best merchant selection at affordable prices and with great quality. Additionally, drives merchant operating efficiencies to reinvest in merchant and business needs.

Drive S&O

DoorDash Drive is our hyper-growth fulfillment platform serving restaurants, grocers, and retailers on a global scale.

Ads and Promotions S&O

Builds digital solutions to help advertisers reach all of DoorDash’s audiences.

Dasher and Logistics S&O

Ensures every delivery is completed with speed, accuracy, and a positive Consumer, Merchant, and Dasher experience. Owns initiatives touching all parts of the Dasher lifecycle.

DoorDash for Work S&O

Develops solutions to unlock growth opportunities in multiple categories and products through DoorDash for Work and drives profitable growth for Merchants.

Strategy & Operations Jobs

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We’re hiring across the U.S. & Canada!

Nothing we do is one-size-fits-all – and the way we work is no different. We know that teams have unique needs depending on the nature of work, location of team members, and overall dynamic. That’s why at DoorDash, each team has the freedom to decide how they interact and achieve their goals.

Recruiter Phone Screen

In the first step of the process, you will speak with our recruitment team in a 30-minute call about what you’ve worked on, level expectations, and other key factors. You’ll also learn about DoorDash and our interview process during this time.

Take-Home Analytics Exercise

In this round, you will have a take-home analytics exercise that assesses your analytical ability.

Note: For director-level roles, there will be a live working session instead.

Round 1

In this round, you will meet with 2-3 members of the business who will be assessing both behavioral skills as well as problem-solving skills.

Round 2

In this round, you will meet with 2-4 additional team members who will continue to assess your skill set. This round includes behavioral interviews, leadership interviews as well as case study/problem-solving interviews.

Additional Rounds

Based on job level and role, processes may differ and additional rounds may be incorporated.

Our Values In Action

Our values guide the way we work, inform everything we do, and make us unapologetically DoorDash.

Be An Owner

No problem is too big, too small or outside of our scope. We all jump in and help.

Dream Big, Start Small

We take small ideas and help them grow, using data and rigorous testing.

Choose Optimism, And Have A Plan

Positive thinking brings people along and helps us achieve ambitious, often unreasonable goals. We choose optimism, especially when things are tough.

Bias For Action

In a fast-paced world, the only way to predict the future is to invent it. We launch solutions quickly, test them and make changes as needed because growth compounds.

Operate At The Lowest Level Of Detail

We aspire to know the lowest level of detail so we can make progress on the things that are critical to our business and our Consumers.

And, Not Either/Or

We’re not satisfied picking between options or sacrificing one thing for another, rather we engineer a way to do both.

Truth Seek

We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. We use data and common sense to solve problems.

1% Better Every Day

Our goal isn’t perfection; it’s constant and never-ending improvement. We look for opportunity, share feedback and celebrate a growth mindset.

Customer-Obsessed, Not Competitor Focused

We focus on our Consumers and our performance, staying connected to the people we serve and learning from them every day.

Make Room At The Table

We’re committed to growing and empowering a more diverse and inclusive community. We believe that true innovation happens when everyone has the tools, resources and opportunity to thrive.

Think Outside The Room

We strive to be as inclusive as possible and consider those who may not be in the room when making decisions.

One Team, One Fight

We’re in this together, and both success and failure are shared. We are intentional about creating a high-accountability, no-blame culture.

Diversity, Equity & Inclusion (DEI)

When everyone feels welcomed, supported, and valued, we’re able to achieve more than we ever thought possible. To help empower equal outcomes and “make room at the table” for everyone to participate, we have company-wide strategies and a holistic action plan in motion as we build a workforce reflective of our communities, our customers, and our values. We’re proud of how far we’ve come, but our work is never done.

Employee Resource Groups

One of the ways we’re fostering a greater sense of belonging is through our employee resource groups (ERGs). They provide opportunities for us to connect and learn from one another, plus help us transform the way we think.

Click each logo below to learn more about our ERGs.