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Strategy & Operations

We’re looking for data-driven, strategic thinkers to help us implement customized solutions for the development and growth of our business.

The Strategy & Operations (S&O) team is the engine that drives DoorDash forward, owning everything from building the initial hypotheses about a business to the final implementation and optimization. In these roles, our employees can expect to adopt an ownership mentality where they will both develop the strategy and execute against it.

About the Team

Our Strategy & Operations team focuses on launching new geographies and products, while building and testing the strategic plans at every step.

At our core, we are operators, which in practice means that we’ll get to the lowest level of detail to ensure the business is set up for success. There are three main attributes that we continue to see from our very best S&O teammates:

Intellectual curiosity

  • There is so much to know about our business, from how our Merchants prepare orders to how our assignment logic works in Deep Red, and how Dashers perceive the value of a Dash.
  • Great operators want to know why our systems work the way they do, and the top performers question the status quo and look to make 1% better enhancements.

Operational excellence at the 1-foot and 50K foot levels

  • Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). Operators need to easily flex between both of those mindsets.
  • Great operators can tie their work back to the business to improve our platform overall.

Grit

  • There are a new set of challenges you’ll face everyday, and just when you think you have a hold on the state of the world, it changes.
  • Great operators understand that no problem is too big or too small, and our top performers are customer obsessed, breaking through any barrier to do the best for our Customers, Merchants, and Dashers.

Our S&O Structure

Marketplace S&O

Grows DoorDash in the US through in-app experiences and accelerates growth across the platform through DashPass, selection, affordability, regional growth, etc.

New Verticals S&O

Builds new operating capabilities and delivery channels to expand DoorDash’s local commerce platform to new growth areas.

Merchant S&O

Helps merchants grow their business profitability, build new sales channels, and operate on DD efficiently. For consumers, acquires and onboards the best merchant selection at affordable prices and with great quality. Additionally, drives merchant operating efficiencies to reinvest in merchant and business needs.

Drive S&O

DoorDash Drive is our hyper-growth fulfillment platform serving restaurants, grocers, and retailers on a global scale.

Ads and Promotions S&O

Builds digital solutions to help advertisers reach all of DoorDash’s audiences.

Dasher and Logistics S&O

Ensures every delivery is completed with speed, accuracy, and a positive Consumer, Merchant, and Dasher experience. Owns initiatives touching all parts of the Dasher lifecycle.

DoorDash for Work S&O

Develops solutions to unlock growth opportunities in multiple categories and products through DoorDash for Work and drives profitable growth for Merchants.

Strategy & Operations Jobs

Location
Austin, TX; Washington D.C.
Department
Strategy & Operations
Location
New York, NY; San Francisco, CA; Austin, TX; Los Angeles, CA; Chicago, IL
Department
Strategy & Operations
Location
San Francisco, CA; New York, NY
Department
Strategy & Operations
Location
New York, NY; San Francisco, CA; Sunnyvale, CA; Chicago, IL; Seattle, WA; United States – Remote
Department
Strategy & Operations
Location
San Francisco, CA
Department
Strategy & Operations

We’re hiring across the U.S. & Canada!

Nothing we do is one-size-fits-all – and the way we work is no different. We know that teams have unique needs depending on the nature of work, location of team members, and overall dynamic. That’s why at DoorDash, each team has the freedom to decide how they interact and achieve their goals.

Our Values In Action

Our values guide the way we work, inform everything we do, and make us unapologetically DoorDash.

Diversity, Equity & Inclusion (DEI)

When everyone feels welcomed, supported, and valued, we’re able to achieve more than we ever thought possible. To help empower equal outcomes and “make room at the table” for everyone to participate, we have company-wide strategies and a holistic action plan in motion as we build a workforce reflective of our communities, our customers, and our values. We’re proud of how far we’ve come, but our work is never done.

Employee Resource Groups

One of the ways we’re fostering a greater sense of belonging is through our employee resource groups (ERGs). They provide opportunities for us to connect and learn from one another, plus help us transform the way we think.

Click each logo below to learn more about our ERGs.

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