Employee Spotlight: Shali Nguyen, Senior Design Director, Cx Lead

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Can you share about your role at DoorDash?

I lead the Consumer Design team at DoorDash, and we’re the team that works on the DoorDash app. We cover everything from the core experiences to thinking about DashPass. We're continuing to expand the product to capture more use cases like grocery, pets, and alcohol. 

What has your career journey looked like?

When I first joined, there was an opportunity to take the app to the next level in terms of going beyond traditional restaurant delivery. Over the last year, we’ve been working hard on evolving the app experience to more clearly show how we’ve expanded our offerings to deliver the whole neighborhood to you. The team last year did a great job in terms of helping define a vision for the app for the next couple of years. 

What was your personal journey to DoorDash?

Before DoorDash, I spent almost 8 years at Meta working on a variety of efforts from a large app redesign of the Facebook app to working deeply in the communities space with Facebook Groups. When I took on the opportunity to join DoorDash, I was excited to experience a new culture and learn from what has made DoorDash so successful so far. We’re a lot smaller, nimbler, and we move very fast. A team can go from concept to build in just a short time.

My personal journey here has been very positive. My cross-functional partners are great to work with. My team is extremely talented and a lot of fun. It's great to see that energy in terms of building new product lines and expanding how the design team works and functions.

What career mobility and or growth opportunities have you experienced at DoorDash?

Over the last year, I’ve had the opportunity to work with amazing leaders across the organization. Learning how DoorDash works has helped me grow as a leader in many ways. Additionally, it's been great to see how individuals’ careers on the team have grown, and their ability to move around to match their career needs and what they want to be doing next.

How does DoorDash celebrate diverse ideas and people?

We have a lot of great ERGs where diverse talent can come together in different ways. I'm in the parenting group, where we share photos of our kids, and talk about what it's like to be moms here in this environment. Even though we're in such a fast-paced culture and environment, parents can still be successful here. 

What are ways in which you've experienced this culture of inclusivity and belonging?

We're very inclusive here. One of the things I think is really important, and what I appreciate here is, there isn't resistance to being inclusive. If someone has a point of view and can bring their point of view to the table, we make room at the table for them. On the Design team, we have a lot of opportunities to celebrate people's diverse backgrounds. In our All Hands every month, we always spotlight one person where they can share their journey, share their story, and it's always a wonderful part that I personally enjoy every month.

What do you love most about working at DoorDash?

I would say that people are what I enjoy most, working with all the people on my team, and working with my different partners. We have done a really great job bringing in high-quality people and amazing talent. I really feel we've done a really good job bringing together a great group of people to build great things.

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