Director, New Verticals Design

About the Team

DoorDash is missioned to disrupt the future of delivery logistics in the three-sided marketplace: Consumers, Merchants, and Dashers. We have achieved exponential growth since the foundation in 2013, and we are proud to have become the top food delivery service in the US. our company is at the pivotal point of transforming the user experience to the next level, as all three-sides of the marketplace continue to grow fast and the business expands beyond food delivery. 

At DoorDash, our customers - Consumers, Merchants, and Dashers alike - are at the forefront of the product strategy. We deeply believe that the best customer experience is synonymous with the success of the company’s business in the long run. Design plays a strong voice, providing critical thought partnership in cross-functional product development. This is where you come in. 

We're looking for a Design Director to lead the ever-growing emerging verticals in Consumer products. You’ll define all kinds of exciting 0-to-1 initiatives such as Grocery, Convenience, Pharmaceuticals, and endless possibilities, in a startup-like setting within a startup. The team is still at an early stage, which means you’ll get to shape the design culture and process from the ground up and get to drive big and meaningful design problems. Check out our Design Team's Medium Blog and Design Site to learn more.

About the Role

As Design Director for the New Verticals Consumer Experiences team, you’ll be responsible for:

• Transition our already top-rated consumer app to the world-class super-app.
• Be a disruptor with strong vision and leading from the front. 
• Actively practice and evangelize the customer-centric thinking organizationally
• Play a strong thought partner to cross-functional teams like Product, Engineering, Analytics, and Operations to realize the company’s mission and vision
• Partner with the rest of the design leadership team to build the holistic journey in three-sided marketplace
• Recruit best talents who will raise the bar at DoorDash
• Coach and mentor designers on both soft and hard skills and help them develop and achieve career goals
• Build a culture that elevates the team, in terms of both performance and morale
• Establish the operating model that increases the team’s effectiveness
• Align the team’s priorities and deliverables to the company’s overarching strategy and goals
• Be the inspirational leader by your creativity, vision, commitment, and persistence

You'll report to the Head of Design for Consumer Experiences on our Product Design team.

You’re excited about this opportunity because you will…

• You thrive in a fast-paced startup environment
• You have grit and resilience.
• You are comfortable in navigating through ambiguity and complexity
• You exhibit a strong bias toward action
• You can think and scale at 10x
• You are a proactive problem solver, not just a problem identifier 
• You are curious and willing to go above and beyond the job description
• You are a respected people manager with high EQ; You know how to motivate a team even in the most challenging times
• You attract top talents and hire people who will raise the bar
• You are able to stand up for shipping the quality product for customers 
• You make a great thought partner with the cross-functional teams
• You are an excellent storyteller and effective communicator
• You exude a can-do attitude and enthusiasm
• You are self-aware and humble

We’re excited about you because…

• Strong portfolio showcasing the problem-solving skill at large scale and high design caliber; you MUST provide a link to your portfolio (and password if applicable) to be considered for this role
• 10+ years of experience in design, with a minimum of 5 years in team building and management
• Fluency in the latest product design trends, tools, and technology cross-platform
• Must be able to work in one of our hub offices (SF, Sunnyvale, New York or Seattle) 2x per week
• Prior design experience in the commerce/marketplace/local industry is preferred

Why you’ll love working at DoorDash

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
• We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on June 20, 2024.

Please see the independent bias audit report covering our use of Covey here.