About the Team
The Integrations Onboarding Team facilitates seamless experiences connecting our partners across the globe with POS or Inventory Feed system integrations during initial platform launches and transitions to new providers. As part of the Merchant Services Core Onboarding teams, we enable Merchants to reach their revenue goals faster – acting as their technical consultant, we troubleshoot issues with precision and care. With adept communication skills and a #one-team-one-fight work ethic, we liaise with internal stakeholders in S&O, Product, BTA/BizApps, and external provider partners in the Restaurant + New Verticals line of business, delivering efficient, accurate, and quality-driven onboarding experiences.
About the Role
The Partner Solutions Manager will play a pivotal role in identifying operational bottlenecks, investigating issues, and providing data-driven insights to optimize our merchant onboarding processes. This role will be responsible for managing the operational infrastructure of the Core Onboarding production line as well as the integrations of external partners and systems. You will report to the Senior Manager of the Integrations Onboarding team in our Merchant Services organization. This role is expected to be hybrid and is required to be in the office at least 3 days a month (days are scheduled for the year), with additional availability to attend cross-functional events, expos, launches, etc. The core working hours are Monday through Friday 8 am - 5 pm MST. Availability to be “on call” during nights and weekends is needed to accommodate business needs.
You’re excited about this opportunity because you will…
- Identify bottlenecks within the merchant onboarding process and operational workflows, analyze data, and monitor system performance to pinpoint areas for improvement.
- Investigate any issues or disruptions in our production environment, analyzing root causes and providing actionable insights to address them effectively
- Collect and analyze data related to merchant onboarding, operational performance, and workflow efficiency to find opportunities for improvement.
- Use data-driven insights to optimize onboarding processes and enhance operational efficiency
- Monitor key performance metrics and KPIs rolling up into North Star goals for the Merchant organization, proactively identifying deviations from targets and implementing corrective actions as needed
- Build and maintain strong relationships with internal stakeholders, including Sales, S&O, Product, BTA, as well as external partners to ensure alignment and successful collaboration
We’re excited about you because…
- You have a Bachelor's Degree or applicable experience in Operations, Computer Science, Information Technology, Analytics, or a related field.
- You have +5 years of professional experience in operations and partner management with a focus on systems and product integrations
- You are proficient in SQL and can build dashboards and reports in Sigma, Mode, Snowflake, etc.
- You are proficient in JavaScript and other relevant programming languages to enhance and add automation to manual processes
- You have a strong understanding of onboarding processes and a passion for scalable systems.
- You show strong program management skills with the ability to manage multiple initiatives simultaneously and drive them to successful completion.
- You have excellent stakeholder engagement skills and can effectively communicate with external and internal teams at all levels.
- You are proactive and action-biased with a strong sense of ownership for assigned initiatives.
- You have previous exposure to online marketplaces, POS systems, and B2B partnerships.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
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Please see the independent bias audit report covering our use of Covey here.