Manager, Drive - Delivery Network Performance Analyst
Apply To JobJob ID: 2926473
DoorDash, Inc.
Phoenix, AZ; New York, NY; Seattle, WA; Los Angeles, CA; San Francisco, CA; Chicago, IL; Sunnyvale, CA; Austin, TX; Denver, CO; Atlanta, GA; Miami, FL; Boston, MA; Washington, D.C.
About the Team
DoorDash is revolutionizing the delivery experience for merchants and customers by offering the next generation of fulfillment services. We’re looking for someone to join the Drive - New Verticals S&O team to rapidly scale our next big bet.
About the Role
We are looking for someone who is passionate about scaling high growth businesses to join our rocketship on Drive, DoorDash’s white label fulfillment offering. High quality delivery performance is essential for our aggressive growth - and you will be responsible for monitoring our daily performance, flagging issues, and working with highly cross functional teams to resolve individual delivery exceptions and drive operational improvements to prevent future exceptions. We are looking for a highly motivated, first-principles thinker who has a deep sense of ownership and is able to walk the fine line between diving into the lowest level of detail in our data and product, while still being able to think about the high level strategy.
Reporting to the Senior Manager of Drive Strategy and Operations, you will work closely with operations, analytics, support, product, engineering, and other teams to make your vision a reality. This is a highly operational role that requires both a deep understanding of operational processes as well as data analytics.
You’re excited about this opportunity because you will…
- Build: this is a net new function within the team, and you will help shape this capability from the ground up. You will set requirements, work with product and analytics to build tooling, and establish how this function interacts with the larger business.
- Define: you define requirements for performance, and define what triggers to look for when considering suboptimal performance. To do this, you will gain a deep understanding of our operations and our customers’ and merchants’ needs.
- Analyze: you will analyze data and performance indicators to quickly resolve issues and identify opportunities for improvement.
- Partner: you will lead a cross functional team to resolve issues. You will be responsible for assigning resolution tasks to a wide variety of teams and ensuring our quality standards are met. You will have the opportunity to interact with all levels of the organization, from daily operators to executives.
We’re excited about you because…
- You have 5+ years experience, with at least 2 years direct industry experience in a delivery fullment quality, monitoring, or exceptions management role.You have an extreme sense of ownership. You display extreme ownership for the products and business lines that you are responsible for. You never shy away from raising your hand to solve ambiguous problems and are able to motivate and empower your teammates to go above and beyond.
- You’re an analytical powerhouse. You expertly navigate data to make conclusions and drive action, and you’re comfortable pulling your own data in SQL and modeling in Excel.
- You act with urgency. Speed excites you. You prefer an accomplishment today to an accomplishment tomorrow.
- You’re a builder. You enjoy building from the ground up and excel in creating structure and process.
- You don’t need a guide. You dive into difficult problems and come up with a plan.
- You thrive with a diverse set of responsibilities. You love working across a breadth of disciplines and teams.
- You’re even-keeled. You thrive under pressure and maintain a sense of calm when faced with challenging and time-sensitive obstacles.
- You’re persuasive. You are an effective communicator, speaking as if you’re right and listening as if you’re wrong. You meet people on their level.
We expect to fill this role by 11/11/2024.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
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Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
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