Engineering Manager, Consumer Fraud
Apply To JobJob ID: 2728459
DoorDash, Inc.
San Francisco, CA; Sunnyvale, CA
About the Team
The Consumer Fraud team plays a critical role in protecting both the company’s financial health and customer trust. Our mission is to ensure that every customer interaction on our platform – whether through credit & refund, promotions, trials, or referrals – is fair, transparent, and free from fraud.
Our vision is to empower customer growth and satisfaction by streamlining the processes rich in incentives across all consumer verticals, including restaurant, retail, and grocery. As the robust shield against consumer fraud, we aim to offer seamless, industry-leading solutions that not only delight our customers but also safeguard the integrity and financial well-being of DoorDash.
About the Role
DoorDash is looking for an Engineering Manager to lead the Consumer Fraud team. This team is responsible for developing fraud-related experiences, fraud detections, and verification flows. You will be instrumental in:
- Enhancing Customer Trust: Delivering a premium experience to our customers while protecting their interactions transparently on the marketplace.
- Combating Fraud: Fostering positive behaviors within our community and ensuring all users understand the significant impact of their actions on our ecosystem.
- Streamlining Customer Interactions: Guaranteeing that any challenges our customers face are resolved smoothly and efficiently.
- Developing Scalable Solutions: Crafting versatile, plug-and-play solutions that empower both our internal teams and non-engineering partners to effectively pinpoint, evaluate, and counteract fraud. Leveraging machine learning models and generative AI solutions that enable intelligent signal analysis, rapid anti-fraud response, and fraud review automations.
As an Engineering Manager, you will partner closely with Product, Design, Analysts and Operations partners to define the roadmap to build anti-fraud mechanisms with minimal UX friction. You will manage a team of backend engineers to build advanced fraud prevention solutions and solve challenging technical problems.
You're excited about this opportunity because you will…
- Lead and grow a team of exceptional backend engineers delivering scalable and user-friendly engineering solutions
- Collaborate with Product Managers, Business leaders, and key stakeholders to determine the team's roadmap and vision, and manage execution against that roadmap
- Provide architectural guidance and professional development for a team of 6+
- Encourage innovation, teamwork, implementation of cutting-edge technologies, and outside-of-the-box thinking
- Oversee the hiring process for your team, in partnership with recruiting, to grow a diverse and inclusive team
We're excited about you because you have…
- BS, M.S., or PhD. in Computer Science or related field
- 3+ years of experience in people management leading backend teams
- 8+ years of industry experience
- Extensive experience as an engineer in a fast-paced, product-focused development environment
- Experience with distributed system design, system scaling, and performance optimization
- Hands-on leadership and strong product intuition
- Humility - willing to get into the details and open to feedback
- Growth mindset - you're eager to expand your skill set and excited to carve out your career path in a hyper-growth setting
- Adaptability, resiliency, and ability to thrive in ambiguity - things can change quickly, and you'll need to help the team evolve
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
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