As DoorDash’s business has grown with increasing order volumes and through emerging businesses including grocery delivery, our customer support experience also needed to scale up efficiently.
Tag Archives: customer support
Building a Unified Chat Experience at DoorDash
Resolving customer problems at scale is not an easy task, which is why the most feasible solution is implementing a chat feature; however, making these chat experiences unified and cohesive is a challenge in itself.
DoorDash customers often want to be able to talk to a customer support representative immediately.