Director, Digital Ordering, GM - Strategy & Operations

About the Team

DoorDash Platform Services is our company’s hyper growth business unit that serves restaurants, grocers, and retailers across the United States and abroad. DoorDash Platform Services allows restaurants, grocers, and retailers to enable ecommerce ordering fulfillment for their first-party experiences (ie, website and in-store). The Digital Ordering portfolio consists of Online Ordering, Tableside Order & Pay, Loyalty, CRM, Mobile Apps, and Websites—all designed to maximize sales for merchants while fitting seamlessly into their existing restaurant operations and brand.

About the Role

As the Director/GM Digital Ordering, you will own a P&L focused on growing penetration of our first party, digital products with SMB restaurants. Digital Ordering is one of Platform Services’s fastest growing businesses, but we are still in the early innings, and are looking for a world-class operator to lead us in our transformation to become a B2B SaaS powerhouse. The ideal candidate for this role has experience in B2B software product strategy, operations, GTM strategy, and is an exceptional people leader. We are looking for equal parts vision and execution—someone who can set a multi-year strategy but is able to surpass quarterly targets by leading a cross-functional team of 150+. 

You’re excited about this opportunity because you will…

• Strategize. From first principles, you’ll help develop the optimal strategy for DoorDash to enable merchants to build their first party channel. You’ll identify and quantify the biggest growth levers, set goals for cross functional teams, and manage operating cadences to create accountability and maximize learnings.
• Build. You will identify and incubate new bets that solve merchant problems and identify greenshoots that will propel us into our next phase of growth, while creating the infrastructure to transform DoorDash into becoming a B2B SaaS business in addition to a consumer marketplace.
• Scale. You will partner with Sales, tech, and centralized teams (Accounting, Compliance) to ensure the right processes and systems are in place to continue the team’s current growth trajectory. 
• Collaborate. You’ll lead a highly cross-functional team to drive growth by partnering with engineering, product, design, sales, operations, finance, and marketing. You will help the team maneuver through conflicting priorities and set a clear path forward to achieve a mutually beneficial outcome.
• Lead. You’ll manage, develop and continue to build a high-performing team.

We’re excited about you because…

• You solve problems from first principles, starting with the customer.  You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking. You start with a clear understanding of the customer's needs and measure success based on how well we deliver on those needs.
• You’re equally comfortable operating at 10,000 feet and the lowest level of detail.  You don’t hesitate to get in the weeds and work at the most basic level of detail, but you’re just as comfortable thinking long-term and inspiring a team. No job is beneath you.
• You’re unafraid of ambiguity.  You don’t need a playbook. You dive into difficult problems and come up with a plan. Rapid change and learning is exciting to you.
• You’re analytical.  You let data win arguments. You are an analytical thinker, able to leverage data and analytics to answer complex business questions and create a compelling narrative.
• You’re relentless.  You do what it takes to win, no matter what. You are comfortable with ambiguity & embrace the challenge of having multiple paths forward and no right answer.
• You have 15+ years of experience and have scaled a business or function.  You’ve succeeded in high-performance cultures ( in tech, operations, strategy, consulting, finance, or a related experience), you’ve led teams to achieve audacious goals, and you have successfully scaled a business. Experience leading Customer Success is ideal.
• You have 10+ years of team management experience. You have a proven track record of building, developing, and inspiring diverse teams who deliver results.

Compensation

The location-specific base salary range for this position is listed below.  Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.  For roles that are available to be filled remotely, base salary is localized according to employee work location.  Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

The estimated pay range for this position represents total on-target earnings (including base salary and on target incentive pay). In addition, the compensation package for this role also includes opportunities for equity grants.

We expect to fill this position by 8/10/2024.

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