Associate Manager, Platform Services - Strategy & Operations

About the Team

DoorDash Drive is one of the fastest-growing segments within DoorDash. We offer a variety of products such as white-label delivery service capabilities, online ordering, and order-pay-at-table.  These products enable our merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels while leveraging their own brand identity and voice. The Drive Platform’s capabilities and integrations are a massive contribution to our business’s ability to grow.

As part of the Strategy & Operations team focused on our restaurant segment, the Associate Manager will have the opportunity to help define and lead key strategic bets and initiatives to grow the business. 

On a typical day, you will be working with our cross-functional partners and merchants. This will include running and refining experiments to improve operations, analyzing and diving into data to derive insights, speaking to merchants to inform our product and GTM strategies, and building internal processes to help our teams work together more efficiently. 

About the Role

You will play a pivotal role in driving company growth, focused on growing the penetration of our first party products with SMB restaurants in the US and Canada.

Your responsibilities will include:

• Grow the product line — Be responsible for identifying new vectors for growth across our platform products spanning online ordering, tableside order & pay, delivery, loyalty, and more.
• Impact – As the voice of the merchant, work with your partners from Product, Engineering, Operations, Support, Sales and Marketing to solve important challenges for our partners and execute solutions to scale delivery for their business. This influences the product roadmap, making us 1% better each day
• Analyze – Complex data sets paired with partner team feedback to provide insights and recommendations to our Merchants and internal teams.
• Experiment – Use data and sound business judgment to test and build the processes needed to retain and grow our most important merchants, driving them towards operational efficiency and excellence
• Scale learnings — Establish best practices for how to grow penetration of our platform products at scale. Develop and implement new initiatives, strategies, and programs to help increase your team’s productivity and drive enablement across the organization

The best candidates will:

• Have extremely strong analytical skills with an intellectual curiosity to challenge and dissect data
• Demonstrate an entrepreneurial spirit to find creative solutions to overcome seemingly impossible challenges
• Understand the importance of ownership and bias for action
• Be comfortable working in a fast-paced environment

You're excited about this opportunity because you will…

• Build deep and meaningful relationships with merchants, laser focused on helping them thrive
• Imagine, develop, and execute on workstreams from start to completion with little oversight 
• Oscillate easily from strategic considerations to tactical execution 
• Operate comfortably in ambiguous environments while maintaining a strong bias for action
• Communicate precisely dependent on audience and level of detail necessary to share 
• Collaborate effectively with cross-functional team members across the organization
• Represent the DoorDash brand with humility and a customer-first mindset

We're excited about you because you…

• 4-6 years of experience in consulting / strategy / business development / operations / technology / client experience
• Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment
• Excellent Excel skills (can perform complex functions); SQL knowledge preferred
• Experience in a complex or high-growth environment preferred
• Bachelor’s degree required

Compensation

The location-specific base salary range for this position is listed below.  Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.  For roles that are available to be filled remotely, base salary is localized according to employee work location.  Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

Applications for this position are accepted on an ongoing basis

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on June 20, 2024.

Please see the independent bias audit report covering our use of Covey here.