Sr Associate, Enterprise Restaurants

À propos de l'équipe

The DoorDash Enterprise team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America. Given the scale of our key partners, this role is a critical piece of DoorDash’s growth and success in every market in which we operate. 

A propos du poste

As an Enterprise Account Management Sr. Associate, you will help develop growth plans and spearhead the day to day execution for a portfolio of brands. The role will involve a blend of data analysis, operational insights, and relationship management. You will report into a Manager of Enterprise Account Management on our US Restaurant team. Once our offices reopen, we expect this role to be 100% remote with the opportunity for hybrid work with some time in-office and some time remote.

Vous êtes enthousiaste à l'idée de saisir cette opportunité car vous...

Strategize Vision:

• Engage partners in growth strategy conversations (i.e., adding more stores to DoorDash, increasing same-store sales, growing net profitability, etc)
• Strategically introduce and execute on new DoorDash product opportunities to broaden partnership depth and increase partner revenue streams (i.e., white-label fulfillment)
• Execute co-marketing campaigns with partners to promote the DoorDash partnership, drive sales, and increase customer awareness 

Relationship Management:

• Develop & foster partner relationships with C-suite as well as strategy, marketing, and operations leads to provide a best-in-class partnership
• Conduct Quarterly Business Reviews with partners to deepen relationship, review performance, and develop forward-looking strategies
• Determine the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions

Operational Excellence:  

• Serve at the primary point of contact for all issues and be accountable for their resolution
• Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for DoorDash customers
• Leverage playbooks, tools and internal resources to ensure merchants receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiency
• Work cross-functionally with our Product, Operations, Marketing and Sales teams to ensure merchants have the best possible experience when using DoorDash’s services. This influences the overall product roadmap, making us better each day

Nous sommes enthousiastes à votre sujet parce que...

• You love working directly with clients, you create and maintain long term relationships
• You are a problem solver at core, with a strong bias for action
• You are organized and love details
• Vous aimez vous retrousser les manches autant que vous aimez la vue d'ensemble
• You’re comfortable with a fast pace; we move quick and are defining an entire industry
• You have grit and perseverance; you're inspired by a challenge and push yourself to keep going when others back away
• You have high standards and a bias toward action; you hold a high bar from your contributions and those of the people you work with

Qualifications

• 3-5+ years of experience in consulting, client success, account management, or sales
• Réussite avérée dans le travail au sein d'équipes interfonctionnelles (par exemple, avec le produit, le marketing et les opérations) pour élaborer des solutions créatives.
• Expert communication and interpersonal skills
• Baccalauréat requis

Les bonnes choses à faire

• Expérience dans le domaine des start-ups à forte croissance ou en phase de démarrage
• Expérience des places de marché, des opérations, de la logistique ou de l'économie unitaire
• Proficiency in one or more analytics & visualization tools  (e.g., Sigma, Tableau, Excel)
• Connaissance des logiciels de gestion de la relation client (par exemple, Salesforce)

We expect this position to be filled by 11/25/24

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