Sr. Employee Relations Business Partner

The Senior Employee Relations Partner supports the company by ensuring that managers are well-equipped to implement people solutions that will resolve employee relations matters, build a positive employee relations climate, and enable compliance with relevant employment legislation. The Senior Employee Relations Partner plays a vital role in partnering with our leaders, acting as an ER subject matter expert, and championing the employee experience.  

This role is additionally responsible for identifying trending issues, assessing root causes, and making recommendations on how to address systemic concerns. The Senior Employee Relations Partner reports to the Employee Relations Manager and partners closely with Business Leaders, HR Business Partners, Employment Legal, the Learning team, and other functions within the People Team.

Qué harás

• Partners with employees and managers to settle in-depth, complex, non-routine work-related issues through advice and recommendations. Recommend solutions when the repetition of individual problems indicates negative trends.
• Delivers high-quality decisions and counsel consistently to managers and employees. Identify and analyze employee matters and recommend appropriate employment action to maintain a productive work environment, achieve optimal performance, and minimize risk to the company;
• Demonstrate a change management mindset through the identification of opportunities to enhance the employee experience through education, process improvement and innovative ideas; offer potential solutions to drive greater stakeholder satisfaction;
• Demonstrating a risk and control mindset; escalating issues promptly  as well as handling appropriate escalations from other members of the ER Team
• Provide senior-level guidance to Employee Relations team members and/or act as a mentor to other ER/HR team members;
• In partnership with ER leadership, provide data analysis and reporting based on business needs. Highlight key trends to actively drive proactive people solutions to minimize reactive work and mitigate organizational risk;
• Maintain knowledge and awareness of all federal, state, and local labor/employment and wage and hour laws;
• Approach decisions proactively, making effective and pragmatic choices, balancing benefit and risk, and maintaining compliance;
• Supports and coaches Managers in developing, delivering, and monitoring Performance Improvement Plans and addressing corrective action and conflict resolution; 

Le entusiasma esta oportunidad porque...

• Ser solicitado por nuestros líderes empresariales para colaborar en la reflexión sobre los retos a los que se enfrentan.
• Centrarse en equilibrar los datos cualitativos y cuantitativos para buscar esquinas y hacer recomendaciones. 
• Utilizar su experiencia para guiar a los líderes en el mantenimiento y la creación de equipos de alto rendimiento.  
• Mantener el pulso de cómo nuestros empleados están experimentando DoorDash y defender implacablemente sus necesidades.
• Ser un portador de cultura que da forma y evoluciona la experiencia DoorDash en colaboración con nuestros líderes empresariales. 
• Assist in developing and deploying targeted ER training sessions for people leaders across the organization.
• Act as an SME and backup for the administration of the team's case management tool.

Sobre ti

• BS/BA degree required, with at least 6 years relevant human resources experience, ideally focused on employee relations, employment law, or HRBP/People Partner experiences; Masters or JD a plus
• Minimum 3 years of heavy emphasis on Employee and Labor Relations required
• Mastery of employment law basics and performance management best practices.
• Demonstrated ability to translate data and predictive analytics into proactive actions for the organization to prevent or preempt unfavorable employee experience trends.
• Excellent interpersonal skills, including high EQ, ability to build trust and influence at all
• Experience diffusing tension and effectively mediating conflict.
• Presentation and training facilitation experience.
• Previous Tech/Startup experience a plus
• Previous Contact Center/Sales/Support experience a plus
• An eye toward innovation.
• Outstanding interpersonal skills exemplified by great communication (written and oral) and a high EQ;
• A phenomenal team player who knows how and when to collaborate to ensure success, and is comfortable liaising with multiple levels of leadership, Legal, HRBPs, and other stakeholders to get things done;
• You are a problem solver with a strong bias for action that knows how to ask the right questions when you’re unsure;
• The position may require some light travel as needed  

Por qué te encantará trabajar en DoorDash

Somos líderes - El liderazgo no se limita a nuestro equipo directivo. Es algo que todo el mundo en DoorDash adopta y encarna.

Somos operadores - Creemos que la única forma de predecir el futuro es construirlo. Crear soluciones para liderar nuestra empresa y nuestro sector es lo que hacemos en cada proyecto, cada día. 

Somos aprendices: aquí todos aprendemos continuamente en el trabajo, sin importar si llevamos un año o un minuto en un puesto. Estamos comprometidos con el aprendizaje y la aplicación de lo que es mejor para nuestros clientes, comerciantes y dashers.

Somos un equipo - La magia de DoorDash es nuestra gente, juntos haciendo que nuestros objetivos inspiradores sean alcanzables y nos impulsen a mayores alturas.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

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