Associate Manager, Trust & Safety S&O Screenings

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DoorDash’s Trust and Safety team is seeking an experienced program manager to oversee our work in the screenings space. Trust and Safety is focused on proactively mitigating safety risks on the DoorDash platform while also responding to safety incidents quickly, effectively, and empathetically to ensure our consumers, dashers, and merchants have a high-quality and safe experience.  Our work around screenings is critical to ensure that every delivery on DoorDash is a safe one. This is an exciting opportunity for a candidate with a proven track record of performance to oversee our strategy in this critical area.

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As the associate manager of DoorDash’s screenings efforts, you will provide strategic oversight and program management skills to spearhead and drive the implementation of critical large-scale initiatives in support of the Trust and Safety department's goals.  You will partner closely with various internal cross-functional teams, including product, operations, marketing, public policy, and legal as well as identify, onboard and manage external vendors that will aid us in our screenings efforts. You have demonstrated well-honed project management ability in previous work, and you have the ambition to push for large scope change.  The role will require you to have the ability to concentrate on the nitty-gritty details while also communicating a high-level narrative to leadership and partners.  We will need a self-starter with a can-do attitude who isn’t afraid to roll their sleeves up, can work in a rapidly changing industry, tolerate ambiguity and demonstrate problem-solving leadership with limited oversight.  

The ideal candidate has some technical prowess and a passion for data-driven insights to help them make informed decisions that improve our valued community. 

Le entusiasma esta oportunidad porque...

• Trabajar con el liderazgo de Confianza y Seguridad para definir, lanzar y ejecutar varias iniciativas estratégicas centradas en las evaluaciones de los miembros de nuestra plataforma.
• Gestionar las relaciones con proveedores externos, incluida la identificación, incorporación, supervisión de servicios y optimización del rendimiento, 
• Colaborar de forma transversal con los departamentos de confianza y seguridad, marketing, producto, asistencia, jurídico, política pública y otros para impulsar proyectos clave.
• Definir resultados clave que se ajusten a la visión estratégica con el fin de realizar un seguimiento de los resultados y actualizar los avances ante las principales partes interesadas.
• Capacidad para generar planes de proyecto de alto nivel con tareas, recursos, dependencias y fechas. 
• Work with the project team to ensure on-time completion of key milestones.  
• Prepare presentations and clearly communicate findings from initiatives to management and the broader Trust and Safety organization.

Estamos entusiasmados contigo porque...

• Se requiere licenciatura
• 2-4+ años centrados en la gestión de proyectos/programas o estrategia y operaciones
• Strong analytical skills and experience with SQL in being able to interpret data into high-level insights
• Ability to scope solutions from ambiguous requirements
• Experience working with product and engineering teams to implement change and drive results
• Strong problem-solving skills with the ability to adapt to changing circumstances
• Multi-tasking capabilities and organization
• Excellent communication skills and experience working with management and leadership teams,
• Experience presenting to senior leadership
• Conocimiento del producto que ofrecemos y pasión por DoorDash.

Nice to haves...

• Familiaridad y experiencia de trabajo en proyectos centrados en el ámbito de las pruebas de detección, como la comprobación de antecedentes, la verificación de identidades y el control de la reputación.
• Preferiblemente, 2 años o más de experiencia en confianza y seguridad/riesgos/fraude
• Preferido: experiencia en la gestión del rendimiento de proveedores externos

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