Associate Manager, Merchant Strategy & Operations

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On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services.

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As an Associate Manager on DoorDash’s Merchant Strategy & Operations (S&O) team, you will drive impact by improving Merchant retention on the platform and improving their experience across several pain points. You will solve problems by digging into details, executing quickly in the face of ambiguity, and building strong cross-functional collaboration. In this role, you will own the end-to-end strategy and execution that shape the success of Merchants on our platform and the direction of DoorDash’s core business, with a focus on existing Merchant success, retention, and solving high pain and high-impact problems.

On the Merchant team, you’ll get to the lowest level of detail by speaking to Merchants, partnering with our Support, Sales, and Product teams, and analyzing our data to develop hypotheses for new ways to achieve your goals. You’ll test these hypotheses in the market and refine your approach to develop best-in-world solutions. And, you’ll also make sure to capture the Merchant voice in everything we do. 

Within the Merchant team, this role supports the Live Order Experience - The Live Order Experience team empowers Merchants to deliver world-class hospitality through our suite of order management products and integrations. We’re looking for an ambitious, roll-up-your-sleeves leader to join our team and chart the course as we solve our audiences’ most challenging problems. You’ll work with Product, Analytics, Engineering, Marketing, and Logistics to root cause problems, test your hypotheses, build new solutions, and scale your vision to drive maximum impact.

Location preference: NYC

You will report to our Senior Manager of Merchant Strategy & Operations in this role.

Le entusiasma esta oportunidad porque...

• Solve some of the most challenging problems at DoorDash and build our next generation of products and capabilities
• Use data-driven decision-making to run and scale experiments on everything from developing new incentive models for Sales to new self-serve tools for Merchants to improve their store pages
• Bring your ideas to life with a broad team including Product, Analytics, Operations, Sales, B2B Marketing, and Support
• Operate at the lowest level of detail to understand the impact of your decisions and iterate given insights from data
• Create step-change improvement for our merchants through regular engagement and operating at the lowest level of detail to identify their needs

Estamos entusiasmados contigo porque... 

• You have 4+ years of experience in consulting, strategy, operations, banking, technology, or related experience; high-growth or early-stage startup experience and experience leading a team are a plus
• You're analytical and dig deep to understand a problem, using both quantitative and qualitative data; SQL experience is a strong plus
• You have an ownership mentality and are excited to think about problems using first principles, inspiring action to create the future
• You lead from the front and inspire followership across levels and functions
• You communicate early and often and can distill complex topics into a summary for stakeholders at all levels -- both written and verbal
• You can build a plan to hit your goals and consistently operate with focus and drive

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

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